VoIP telephony

Systemec supplies hosted VoIP solutions from Xelion via partners.

Systemec provides hosted telephony solutions via partners. These VoIP switches are based on the Xelion platform.

The advantages of Xelion VoIP:

Landline+Mobile integration (VaMo)

Your mobile phone as a landline on the exchange and unlimited calls with your mobile within Europe. Just 2 possibilities of our new landline-mobile service. You will receive a SIM, which is linked to the Hosted Telephone Exchange. So you are always reachable via one number with the choice to dial out via one fixed number as well.

Multi Device

Simply call using your preferred device. This can be a fixed desk phone, a headset, PC, laptop and smartphone. In addition to VaMo, we offer an App as standard, with which you can also call via the smartphone.

Reports & Wallboard

With a wallboard it is possible to monitor in real time and at a glance whether the accessibility of your organization meets the set requirements.

Issues such as number of calls, missed calls, average duration, etc. are presented in real time on a wallboard (on a PC or on a screen on the wall).

In addition, automatic reports that show the reachability and calling behavior can easily be generated.

Automatic call recording

All telephone calls are automatically recorded and stored for 14 days by default. You can choose to keep the recording forever, delete it or make it accessible to colleagues. The advantage is that you do not have to think in advance about whether a call needs to be recorded. Oral appointments are saved.

Central address book

A complete and up-to-date central address book on all devices and for all users.

Including import of Outlook address data.

Select menu

‘Choose 1 for sales, 2 for support and 3 for all other questions.’

It's easy to create your own menus. You can place a different menu behind each phone number. A choice can even activate the next menu immediately.

Attendance list

In the Attendance List you can see exactly which colleagues are present, who is on the phone and who does not want to be disturbed. Each employee can also write a short message on the list, which will be displayed with his or her name in the list.

Waiting music

You can let callers hear a music or an informative (self-recorded) message when they are connected or on hold.

Day and night mode

A doctor's practice has consulting hours from 08.00 to 09.00 hours, visiting hours from 10.00 to 12.00 hours, lunch hours from 12.00 to 13.00 hours, lunch hours from 14.00 to 16.00 hours and closes at 18.00 hours. With the day and night mode, the answering machine is automatically switched on during the period that your company is unreachable by telephone.

Call groups

When someone calls the main number, the telephone rings at the operator's desk. If she is unable to pick up the phone within a certain period of time, the phone may ring to another. If that call is not picked up either, it can be forwarded. Phones within a group can also ring at the same time. If no one in the call group answers, an absence scenario can be triggered automatically.

Waiting queue

‘Please be patient for a moment. All our lines are busy'.

Callers can be queued automatically. You can see who is waiting and remove callers from the queue in the order you want.

Forwarding

Internal numbers are easily forwarded. Also to external (mobile) numbers. Wherever you are, you can always be reached!

Call report

When did you call that one customer again? The Call Records function gives you an immediate overview of all calls made to a relation. Telephone calls made by colleagues with the same relationship are visible if they have made them available to you.